Foundations and Trends® in Technology, Information and Operations Management > Vol 19 > Issue 2–3

Changes in Consumers’ Shopping Channel Preferences Impacted by COVID-19 Pandemic

By Mohammad Moshref-Javadi, Department of Business Administration, Gies College of Business, University of Illinois at Urbana-Champaign, USA, moshref@illinois.edu

 
Suggested Citation
Mohammad Moshref-Javadi (2025), "Changes in Consumers’ Shopping Channel Preferences Impacted by COVID-19 Pandemic", Foundations and Trends® in Technology, Information and Operations Management: Vol. 19: No. 2–3, pp 431-456. http://dx.doi.org/10.1561/0200000116-11

Publication Date: 12 Mar 2025
© 2025 M. Moshref-Javadi
 
Subjects
Data cleaning and information extraction,  Visualization,  Distribution systems,  Modeling and analysis
 
Keywords
Consumers, shopping behavior, COVID-19 pandemic, shopping channel
 

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In this article:
1. Introduction
2. Literature Review
3. Methodology and Data
4. Results and Analysis
5. Conclusion
Acknowledgements
References

Abstract

This research studies the impact of COVID-19 on consumer shopping behavior, particularly, exploring the changes in shopping channel preferences and patterns that emerged during the global pandemic. The analysis includes shifts in shopping channels, such as online shopping and in-store shopping, and also alterations in the types of items purchased through each shopping channel. The results show a shift in using different shopping channels by consumers. However, the effect is not identical across different item categories although a similar pattern can be seen across different item categories. The research seeks to offer comprehensive insights that help businesses, policymakers, and stakeholders with information to navigate the growing landscape of retail in the aftermath of COVID-19.

DOI:10.1561/0200000116-11

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ISBN: 978-1-63828-464-2
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Table of contents:
Preface
1. #ThisisPublicHealth—The Seed of an Idea That Has Grown Into a Forest of Possibilities
2. Budget Allocations for Public Health Procurement
3. A Data-Driven Approach to Optimize Surgical Instrument Trays
4. Decision Intelligence for Healthcare Decarbonization
5. Unveiling the Data Potential - Navigating the Data Revolution for Improved Patient Care
6. Revolutionizing Healthcare: A Comprehensive Examination of Telemedicine’s Journey, Hurdles, and Future Frontiers
7. Leveraging Social Media for COVID-19 Response: Insights from a Data Competition
8. Key Lessons from the COVID-19 Pandemic
9. Barriers to Seeking Mental Health Care in Rural Communities: An Empirical Exploration in Minnesota and Wisconsin
10. Testing as a Control Mechanism for Emerging Epidemics
11. Changes in Consumers’ Shopping Channel Preferences Impacted by COVID-19 Pandemic

Lessons from the Pandemic for Healthcare Operations

Lessons from the Pandemic for Healthcare Operations delves into the lessons learned from the COVID-19 pandemic that can be applied to the post-pandemic world to enhance efficiency, equity, and fairness in healthcare operations. It emphasizes the importance of preparedness in combating future pandemics or public health disasters, regardless of when or where they may occur. This work offers a unique perspective through which to view the evolving outlines of healthcare delivery, policy, and research. This is illustrated using several real-world experiences, empirical studies, and forward-looking insights. The contributions fall under three broad themes: the management of policies and funding in healthcare, the role of data and data-driven research, and accessible healthcare services during and after the pandemic.

 
TOM-116-11

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Foundations and Trends® in Technology, Information and Operations Management, Volume 19, Issue 2-3 Special Issue: Lessons from the Pandemic for Healthcare Operations
See the other articles that are also part of this special issue.